Total quality management

Detalles Bibliográficos
Autores principales:	Besterfield, Dale H. (Autor), Besterfield-Michna, Carol (Autor), Besterfield, Glen H. (Autor), Besterfield-Sacre, Mary (Autor)
Formato:	Libro
Lenguaje:	English
Publicado:	Upper Saddle River, New Jersey Prentice Hall ©2003.
Edición:	Third edition.
Materias:	Total quality management.