Παραπομπή σε μορφή APA (7η εκδ.)

Zeithaml, V. A., Bitner, M. J., & remler, D. D. (2006). Services marketing: Integrating customer focus across the firm (4th ed.). McGraw-Hill/Irwin.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Zeithaml, Valarie A., Mary Jo Bitner, και Dwayne D. remler. Services Marketing: Integrating Customer Focus Across the Firm. 4th ed. Boston: McGraw-Hill/Irwin, 2006.

Παραπομπή σε μορφή MLA (9th εκδ.)

Zeithaml, Valarie A., et al. Services Marketing: Integrating Customer Focus Across the Firm. 4th ed. McGraw-Hill/Irwin, 2006.