Dyfyniad APA

Zeithaml, V. A., Bitner, M. J., & remler, D. D. (2006). Services marketing: Integrating customer focus across the firm (4th ed.). McGraw-Hill/Irwin.

Dyfyniad Arddull Chicago

Zeithaml, Valarie A., Mary Jo Bitner, and Dwayne D. remler. Services Marketing: Integrating Customer Focus Across the Firm. 4th ed. Boston: McGraw-Hill/Irwin, 2006.

Dyfyniad MLA

Zeithaml, Valarie A., et al. Services Marketing: Integrating Customer Focus Across the Firm. 4th ed. McGraw-Hill/Irwin, 2006.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.