Successful service operations management.

Библиографические подробности
Другие авторы:	Metters, Richard 1960-
Формат:	‌
Язык:	English
Опубликовано:	Mason, OH South-Western c2006.
Редактирование:	2nd ed. / \|b Richard Metters ... [et al.].
Предметы:	Customer services > Management. Customer services > Management > Case studies.