Cita APA (7th ed.)

Iacobucci, D., & Swartz, T. A. (2000). Handbook of services marketing & management. Sage Publications.

Cita Chicago (17th ed.)

Iacobucci, Dawn, i Teresa A. Swartz. Handbook of Services Marketing & Management. Thousand Oaks: Sage Publications, 2000.

Cita MLA (9th ed.)

Iacobucci, Dawn, i Teresa A. Swartz. Handbook of Services Marketing & Management. Sage Publications, 2000.