APA (7th ed.) Citation

Goetsch, D. L., & Davis, S. (1997). Introduction to total quality: Quality management for production, processing, and services (2nd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Goetsch, David L., and Stanley Davis. Introduction to Total Quality: Quality Management for Production, Processing, and Services. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 1997.

MLA (9th ed.) Citation

Goetsch, David L., and Stanley Davis. Introduction to Total Quality: Quality Management for Production, Processing, and Services. 2nd ed. Prentice Hall, 1997.