APA (7th ed.) Citation

Merlino, J. (2015). Service fanatics: How to build superior patient experience the Cleveland Clinic way. McGraw-Hill Education.

Chicago Style (17th ed.) Citation

Merlino, James. Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. New York: McGraw-Hill Education, 2015.

MLA (9th ed.) Citation

Merlino, James. Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. McGraw-Hill Education, 2015.