Achieving service excellence strategies for healthcare

书目详细资料
主要作者:	Fottler, Myron D.
其他作者:	Ford, Robert C., Heaton, Cherrill P.
格式:	图书
语言:	English
出版:	Chicago Health Administration Press 2010.
版:	2nd ed.
主题:	Medical care > Customs services. Patient satisfaction. Customer relation.