Achieving service excellence strategies for healthcare

Bibliografski detalji
Glavni autor:	Fottler, Myron D.
Daljnji autori:	Ford, Robert C., Heaton, Cherrill P.
Format:	Knjiga
Jezik:	English
Izdano:	Chicago Health Administration Press 2010.
Izdanje:	2nd ed.
Teme:	Medical care > Customs services. Patient satisfaction. Customer relation.