Achieving service excellence strategies for healthcare

Detalles Bibliográficos
Autor Principal:	Fottler, Myron D.
Outros autores:	Ford, Robert C., Heaton, Cherrill P.
Formato:	Libro
Idioma:	English
Publicado:	Chicago Health Administration Press 2010.
Edición:	2nd ed.
Subjects:	Medical care > Customs services. Patient satisfaction. Customer relation.