Achieving service excellence strategies for healthcare

Détails bibliographiques
Auteur principal:	Fottler, Myron D.
Autres auteurs:	Ford, Robert C., Heaton, Cherrill P.
Format:	Livre
Langue:	English
Publié:	Chicago Health Administration Press 2010.
Édition:	2nd ed.
Sujets:	Medical care > Customs services. Patient satisfaction. Customer relation.