Achieving service excellence strategies for healthcare

Bibliografiske detaljer
Hovedforfatter:	Fottler, Myron D.
Andre forfattere:	Ford, Robert C., Heaton, Cherrill P.
Format:	Bog
Sprog:	English
Udgivet:	Chicago Health Administration Press 2010.
Udgivelse:	2nd ed.
Fag:	Medical care > Customs services. Patient satisfaction. Customer relation.