Achieving service excellence strategies for healthcare

Manylion Llyfryddiaeth
Prif Awdur:	Fottler, Myron D.
Awduron Eraill:	Ford, Robert C., Heaton, Cherrill P.
Fformat:	Llyfr
Iaith:	English
Cyhoeddwyd:	Chicago Health Administration Press 2010.
Rhifyn:	2nd ed.
Pynciau:	Medical care > Customs services. Patient satisfaction. Customer relation.