Evaluating problem and incident management in the UP ITDC helpdesk using the ITIL framework

Evaluating problem and incident management in the UP ITDC helpdesk using the ITIL framework

Bibliografski detalji
Glavni autor: Ampol, Ariel Kenneth (Autor)
Daljnji autori: Francisco, Ma. Elizabeth (adviser.)
Format: Disertacija
Jezik:English
Izdano: Quezon City University of the Philippines Diliman 2019
Teme:
ITIL (Information technology management standard)
Information technology > Management > Standards.
UP ITDC helpdesk.