Evaluating problem and incident management in the UP ITDC helpdesk using the ITIL framework

Evaluating problem and incident management in the UP ITDC helpdesk using the ITIL framework

Détails bibliographiques
Auteur principal: Ampol, Ariel Kenneth (Auteur)
Autres auteurs: Francisco, Ma. Elizabeth (adviser.)
Format: Thèse
Langue:English
Publié: Quezon City University of the Philippines Diliman 2019
Sujets:
ITIL (Information technology management standard)
Information technology > Management > Standards.
UP ITDC helpdesk.