E-learning one step in gaining knowledge
Account x of Sykes Asia implements a learning process called "Closed Loop", this focuses on the learning challenges our front liners encounter. These challenges affects directly their performance, thus, affects the account's KPIs. The Close Loop process resolves on identifying first t...
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| Formato: | Libro |
| Idioma: | inglés |
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Quezon City
University of the Philippines Diliman
2010
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