Promoting quality and productivity in bureaucratic/administrative performance in Malaysia
Planning and implementing quality and productivity improvement programmes involve managing change. In this respect, management commitment is vital and critical. This management commitment must be reflected in various ways including the formulation of a quality policy and the allocation of the nece...
| Udgivet i: | Asian Review of Public Administration Vol. III, no. 2 (Jul. 1991 - Dec. 1991), 60-75 |
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| Format: | Article |
| Sprog: | English |
| Udgivet: |
1991
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