Citizen's charter an assessment of contributions to frontline service delivery
An important policy measure that the Philippine government has recently introduced is the improvement of frontline service delivery through Republic Act 9485, otherwise known as the Anti-Red Tape Act (ARTA) of 2007. The ARTA, as part of the public sector reforms sweeping the bureaucracy both at the...
| Published in: | Philippine Journal of Public Administration Vol. LIX, no. 1 (Jan. 2015 - Jun. 2015), 34-58 |
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| Main Author: | |
| Resource Type: | Article |
| Language: | English |
| Published: |
2015
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| Subjects: |
National College of Public Administration and Governance
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