Eclevia, M. R. (2012). The reference librarian is now online: Understanding librarians' perceptions of quality chat reference using critical incident technique. Journal of Philippine Librarianship.
Citação norma ChicagoEclevia, Marian Ramos. "The Reference Librarian Is Now Online: Understanding Librarians' Perceptions of Quality Chat Reference Using Critical Incident Technique." Journal of Philippine Librarianship 2012.
Citação norma MLAEclevia, Marian Ramos. "The Reference Librarian Is Now Online: Understanding Librarians' Perceptions of Quality Chat Reference Using Critical Incident Technique." Journal of Philippine Librarianship, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.