The reference librarian is now online understanding librarians' perceptions of quality chat reference using critical incident technique
This article attempts to understand the librarians' perceptions of quality chat reference services of selected academic libraries in the Philippines. It aims to investigate the perceptions of librarians in terms of (1) chat reference definition; (2) similarities and differences of reference int...
| Published in: | Journal of Philippine Librarianship Vol. 32 (2012), pp. 13-38 |
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| Resource Type: | Article |
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2012
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School of Library and Information Studies
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