Eclevia, M. R. (2012). The reference librarian is now online: Understanding librarians' perceptions of quality chat reference using critical incident technique. Journal of Philippine Librarianship.
Cita Chicago (17th ed.)Eclevia, Marian Ramos. "The Reference Librarian Is Now Online: Understanding Librarians' Perceptions of Quality Chat Reference Using Critical Incident Technique." Journal of Philippine Librarianship 2012.
Cita MLA (9th ed.)Eclevia, Marian Ramos. "The Reference Librarian Is Now Online: Understanding Librarians' Perceptions of Quality Chat Reference Using Critical Incident Technique." Journal of Philippine Librarianship, 2012.
Atenció: Aquestes cites poden no estar 100% correctes.