APA (7th ed.) Citation

Rosner, B. (2003). How do you handle a difficult person on the phone? Philippine Daily Inquirer.

Chicago Style (17th ed.) Citation

Rosner, Bob. "How Do You Handle a Difficult Person on the Phone?" Philippine Daily Inquirer 2003.

MLA (9th ed.) Citation

Rosner, Bob. "How Do You Handle a Difficult Person on the Phone?" Philippine Daily Inquirer, 2003.