Rosner, B. (2003). How do you handle a difficult person on the phone? Philippine Daily Inquirer.
Chicago Style (17th ed.) CitationRosner, Bob. "How Do You Handle a Difficult Person on the Phone?" Philippine Daily Inquirer 2003.
MLA (9th ed.) CitationRosner, Bob. "How Do You Handle a Difficult Person on the Phone?" Philippine Daily Inquirer, 2003.
Warning: These citations may not always be 100% accurate.