Reference librarianship notes from the trenches by Anderson, Charles R.

Integrating print and digital resources in library resources collections

Interlibrary loan and document delivery best practices for operating and managing interlibrary loan services in all libraries by Hilyer, Lee Andrew

New directions in reference

The changing face of government information providing access in the twenty-first century

Marketing and managing electronic reserves

Archives and the digital library

Recruiting, training, and retention of science and technology librarians

Table of contents only

Managing sustainable tourism a legacy for the future by Edgell, David L.

Collection development policies new directions for changing collections. by Daniel C. Mack (ed.)