Socially responsible IT management per Erbschloe, Michael 1951-

Call center operation design, operation and maintenence per Sharp, Duane

CRM redefining customer relationship management per Peel, Jeffrey

Data mining explained a manager's guide to customer-centric business intelligence per Delmater, Rhonda, Hancock, Monte

Table of contents

Microsoft data mining integrated business intelligence for e-commerce and knowledge management per De Ville, Barry

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Web security per Tiwana, Amrit 1974-

Data mining your Website per Mena, Jesus

Migrating to the Intranet and Microsoft Exchange per Covill, Randall J.

Essential Linux per Heath, Steve

TCP/IP explained per Miller, Philip 1956-