Socially responsible IT management par Erbschloe, Michael 1951-

Call center operation design, operation and maintenence par Sharp, Duane

CRM redefining customer relationship management par Peel, Jeffrey

Data mining explained a manager's guide to customer-centric business intelligence par Delmater, Rhonda, Hancock, Monte

Table of contents

Microsoft data mining integrated business intelligence for e-commerce and knowledge management par De Ville, Barry

Available for University of the Philippines System via ScienceDirect. Click here to access
Also available remotely for University of the Philippines System via ScienceDirect. Click here to access thru EZproxy

Web security par Tiwana, Amrit 1974-

Data mining your Website par Mena, Jesus

Migrating to the Intranet and Microsoft Exchange par Covill, Randall J.

Essential Linux par Heath, Steve

TCP/IP explained par Miller, Philip 1956-