Socially responsible IT management door Erbschloe, Michael 1951-

Call center operation design, operation and maintenence door Sharp, Duane

CRM redefining customer relationship management door Peel, Jeffrey

Data mining explained a manager's guide to customer-centric business intelligence door Delmater, Rhonda, Hancock, Monte

Table of contents

Microsoft data mining integrated business intelligence for e-commerce and knowledge management door De Ville, Barry

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Web security door Tiwana, Amrit 1974-

Data mining your Website door Mena, Jesus

Migrating to the Intranet and Microsoft Exchange door Covill, Randall J.

Essential Linux door Heath, Steve

TCP/IP explained door Miller, Philip 1956-