Abstracts and abstracting a genre and set of skills for the twenty-first century door Koltay, Tibor

The ART of people management in libraries tips for managing your most vital resource door McKinlay, James MHRD

Customer care a training manual for library staff door Gannon-Leary, Pat

Scholarly communication in library and information services the impacts of open access journals and e-journals on a changing scenario door Mukherjee, Bhaskar

A practical writing guide for academic librarians keeping it short and sweet door Langley, Anne

New approaches to e-reserve linking, sharing and streaming door Cheung, Ophelia

Globalization, flexibilization and working conditions in Asia and the Pacific

Table of contents only

Licensing and managing electronic resources door Albitz, Becky

Globalisation and work in Asia