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  1. 1

    Measuring customer satisfaction survey design, use, and statistical analysis methods per Hayes, Bob E. 1963-

    Publicat 1998
    Llibre

    Measuring customer satisfaction survey design, use, and statistical analysis methods
  2. 2

    Measuring customer satisfaction survey design, use, and statistical analysis methods per Hayes, Bob E. 1963-

    Publicat 1998
    Llibre

    Measuring customer satisfaction survey design, use, and statistical analysis methods
  3. 3

    Creativity, innovation, and quality per Plsek, Paul E.

    Publicat 1997
    Llibre

    Creativity, innovation, and quality
  4. 4

    Integrating reengineering with total quality per Kelada, Joseph N. 1934-

    Publicat 1996
    Llibre

    Integrating reengineering with total quality
  5. 5

    Staffing the new workplace selecting and promoting for quality improvement per Morgan, Ronald B., 1952-, Smith, Jack E., 1942-

    Publicat 1996
    Llibre

    Staffing the new workplace selecting and promoting for quality improvement
  6. 6

    After the quality audit closing the loop on the audit process per Russell, J. P. (James P.) 1945-

    Publicat 1996
    Llibre

    After the quality audit closing the loop on the audit process
  7. 7

    Reinventing communication a guide to using visual language for planning, problem solving, and reengineering per Raymond, Larry 1946-

    Publicat 1996
    Llibre

    Reinventing communication a guide to using visual language for planning, problem solving, and reengineering
  8. 8

    Integrating reengineering with total quality per Kelada, Joseph N. 1934-

    Publicat 1996
    Llibre

    Integrating reengineering with total quality
  9. 9

    The best on quality

    Publicat 1996
    Llibre

    The best on quality
  10. 10

    The ISO 14000 handbook

    Publicat 1996
    Llibre

    The ISO 14000 handbook

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