Total quality management in the public sector an international perspective by Morgan, Colin

Total quality management in libraries a sourcebook by O'Neil, Rosanna M.

Quality is just the beginning managing for total responsiveness by Levit, Steve

Beyond total quality management toward the emerging paradigm by Bounds, Greg

Total quality management in the public sector an international perspective by Morgan, Colin

Total quality management, organization, and strategy by Dean, James W. 1956-

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Beyond total quality management toward the emerging paradigm

Customer-driven project management a new paradigm in total quality implementation by Barkley, Bruce T.

The change agent's handbook a survival guide for quality improvement champions. by Hutton, David W.

Customer-driven project management a new paradigm in total quality implementation by Barkley, Bruce 1939-