12 ladders to world class performance how your organization can compete with the best in the world by Drennan, David

Quality samurai designed pathways for TQM implementation by Natarajan, T.R

Total organizational excellence achieving world-class performance by Oakland, John S.

Roles and responsibilities of the chief financial officer

Characteristics of TQM : evidence from the RIT/USA today quality cup competition by Rosett, Joshua G.

Benchmarking an international journal.

Available for UP System via Emerald eJournals Premier:

Total quality essentials using quality tools and systems to improve and manage your business by Soin, Sarv Singh

Principles of management for quality projects by Carruthers, Michael C

Total organizational excellence achieving world-class performance by Oakland, John S.

Achieving quality through continual improvement by Burrill, Claude W.

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