Quality management essentials by Hill, Barry

Quality management reconsidered for the digital economy by Beckford, John 1958-

Quality service management in tourism and hospitality by Buslon, Van Mari, Osorno, Rene D., Bajao, Grayfield T.

Strategic Kaizen using flow, synchronization, and leveling [FSL] assessment to measure and strengthen operational performance by Imai, Masaaki 1930-

Available for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access

Evolution of management control systems in private nonprofit higher educational institutions by Panlilio, Purisima P.

Illustrated handbook of applications of six sigma

The wise company how companies create continuous innovation by Nonaka, Ikujiro 1935-, Takeuchi, Hirotaka

Theory, practice and techniques in total quality management

Quezon City governance, innovations, reforms : sharing breakthroughs in urban challenges

Leading the Malcolm Baldrige way how world-class leaders align their organizations to deliver exceptional results by Kendall, Kay, Bodinson, Glenn

Available for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access
Also available remotely for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access thru EZproxy