Understanding total quality management by Evans, James Robert 1950-

Medical quality management theory and practice

Quality management for organizational excellence introduction to total quality by Goetsch, David L.

International journal of lean six sigma.

Available for UP System via Emerald eJournals Premier.

Toyota kata managing peopole for improvement, adaptiveness, and superior results by Rother, Mike

The lean enterprise memory jogger for service where supply meets demand... exactly! by MacInnes, Richard L.

Do it right the second time benchmarking best practices in the quality change process by Merrill, Peter

The quality library a guide to staff-driven improvement, better efficiency, and happier customers by Laughlin, Sara 1949-, Wilson, Ray W.

Quality management creating and sustaining organizational effectiveness by Summers, Donna C. S.

ISO 9000 certification and business performance of selected Philippine companies by Capistrano, Erik Paolo S.