Managing for quality in the financial services industry ανά Ansell, Anthony E.

Total quality management the route to improving performance ανά Oakland, John S.

Total engineering quality management ανά Cottman, Ronald J. 1928-

Total quality management in human service organizations ανά Martin, Lawrence L.

TQM for purchasing management ανά Cali, James F.

Table of contents

Quality management in practice ανά Zamora, Elvira A.

Total quality in health care from theory to practice ανά Marszalek-Gaucher, Ellen 1941-

Perspective on the training and education of world-class engineers ανά Gopez, Adolfo Jesus R.

Quality is personal a foundation for total quality management ανά Roberts, Harry V.

TQManager a practical guide for managing in a total quality organization ανά Schmidt, Warren H., Finnigan, Jerome P. 1935-