Total quality management in the public sector an international perspective by Morgan, Colin

Total quality management, organization, and strategy by Dean, James W. 1956-

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Beyond total quality management toward the emerging paradigm

Customer-driven project management a new paradigm in total quality implementation by Barkley, Bruce T.

The change agent's handbook a survival guide for quality improvement champions. by Hutton, David W.

Customer-driven project management a new paradigm in total quality implementation by Barkley, Bruce 1939-

Teacher unions and TQE building quality labor relations by Streshly, William A.

Customer-focused quality what to do on Monday morning by Hinton, Tom

Quality of service making it really work by Edvardsson, Bo 1952-

TQManager a practical guide for managing in a total quality organization by Schmidt, Warren H.