12 ladders to world class performance how your organization can compete with the best in the world by Drennan, David

Total organizational excellence achieving world-class performance by Oakland, John S.

Roles and responsibilities of the chief financial officer

Characteristics of TQM : evidence from the RIT/USA today quality cup competition by Rosett, Joshua G.

Benchmarking an international journal.

Available for UP System via Emerald eJournals Premier:

Total quality essentials using quality tools and systems to improve and manage your business by Soin, Sarv Singh

Principles of management for quality projects by Carruthers, Michael C

Total organizational excellence achieving world-class performance by Oakland, John S.

Achieving quality through continual improvement by Burrill, Claude W.

Table of Contents

Total quality management