The quality library a guide to staff-driven improvement, better efficiency, and happier customers by Laughlin, Sara 1949-

Quality & performance excellence management, organization, and strategy by Evans, James R.

Extreme Toyota radical contradictions that drive success at the world's best manufacturer by Osono, Emi 1965-

The management and control of quality by Evans, James R. (James Robert) 1950-

Performance accountability and combating corruption

Table of contents only

The new bureaucracy quality assurance and its critics by Travers, Max

Managing quality

Higher education quality assurance in Sub-Saharan Africa status, challenges, opportunities and promising practices by Materu, Peter

Lean six sigma demystified by Arthur, Jay 1951-

Quality management introduction to total quality management for production, processing and services by Goetsch, David L.