Understanding total quality management par Evans, James Robert 1950-

Medical quality management theory and practice

Quality management for organizational excellence introduction to total quality par Goetsch, David L.

International journal of lean six sigma.

Available for UP System via Emerald eJournals Premier.

Toyota kata managing peopole for improvement, adaptiveness, and superior results par Rother, Mike

The lean enterprise memory jogger for service where supply meets demand... exactly! par MacInnes, Richard L.

Do it right the second time benchmarking best practices in the quality change process par Merrill, Peter

The quality library a guide to staff-driven improvement, better efficiency, and happier customers par Laughlin, Sara 1949-, Wilson, Ray W.

Quality management creating and sustaining organizational effectiveness par Summers, Donna C. S.

ISO 9000 certification and business performance of selected Philippine companies par Capistrano, Erik Paolo S.