Managing for quality in the financial services industry door Ansell, Anthony E.

Total quality management the route to improving performance door Oakland, John S.

Total engineering quality management door Cottman, Ronald J. 1928-

Total quality management in human service organizations door Martin, Lawrence L.

TQM for purchasing management door Cali, James F.

Table of contents

Quality management in practice door Zamora, Elvira A.

Total quality in health care from theory to practice door Marszalek-Gaucher, Ellen 1941-

Perspective on the training and education of world-class engineers door Gopez, Adolfo Jesus R.

Quality is personal a foundation for total quality management door Roberts, Harry V.

TQManager a practical guide for managing in a total quality organization door Schmidt, Warren H., Finnigan, Jerome P. 1935-