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331
Total quality service a simplified approach to using the Baldrige Award criteria
Foilsithe / Cruthaithe 1995LEABHAR -
332
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333
Step change total quality achieving world class business performance
Foilsithe / Cruthaithe 1995LEABHAR -
334
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335
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336
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337
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338
Taking the mystery out of TQM a practical guide to total quality management
Foilsithe / Cruthaithe 1995LEABHAR -
339
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