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261
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262
Total quality management in the Philippine industrial setting manual
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263
Design and management of service processes keeping customers for life
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264
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265
Management of manufacturing systems unit 9 Total quality management tools and technicians
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266
Implementation of total quality management a comprehensive training program
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267
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268
TQM in action a practical approach to continuous performance improvement
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269
Implementing TQM in small & medium-sized organizations a step-by-step guide
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270