Training and development in BPO.

Using IBM SPSS statistics for research methods and social science statistics by Wagner, William E. (William Edward)

Automated data collection with R a practical guide to Web scraping and text mining by Munzert, Simon

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Longitudinal structural equation modeling a comprehensive introduction by Newsom, Jason T.

IBM SPSS for intermediate statistics use and interpretation by Leech, Nancy L., Barrett, Karen Caplovitz, Morgan, George A. (George Arthur)

Web survey methodology by Callegaro, Mario, Lozar Manfreda, Katja, Vehovar, Vasja

An introduction to multilevel modeling techniques MLM and SEM approaches using Mplus by Heck, Ronald H., author

Propensity score analysis fundamentals and developments

Propensity score analysis fundamentals and developments.

Cybercrime and digital forensics an introduction by Holt, Thomas J. 1978-