Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Bank 3.0 why banking is no longer somewhere you go, but something you do by King, Brett 1968-

Health care operations and supply chain management operations, planning, and control by Kros, John F., Brown, Evelyn C. 1966-

Essentials of rehabilitation research a statistical guide to clinical practice by Di Fabio, Richard P.

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand by McDonald, Kelly 1961-

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Generalist case management a method of human service delivery by Woodside, Marianne, McClam, Tricia

Violence against women current theory and practice in domestic abuse, sexual violence and exploitation

Market power and institutions the state of competitiveness in Malaysia's services sector by Rasiah, Rajah

Financial engineering for low-income households

From monologue to stakeholder engagement the evolution of biotech communication. by Navarro, Mariechel J.