Reference and access innovative practices for archives and special collections

The reference interview today negotiating and answering questions face to face, on the phone, and virtually by Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world by Barclay, Donald A.

Library instruction design learning from Google and Apple by Su, Di

Making the most of the cloud how to choose and implement the best services for your library by Hastings, Robin

The top technologies every librarian needs to know

Status and trends of open access journals in the field of library and information science from 2003-2012 and 2013 by Singh, Ara Jenina C.

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Delivering research data management services fundamentals of good practice

Fundamentals of National Service Training Program Civic Welfare Training Service (CWTS) by Saluba, Dennis J.

Disaster communications in a changing media world by Haddow, George D.