Delivering quality service balancing customer perceptions and expectations door Zeithaml, Valarie A.

Trade in banking services issues for multilateral negotiations door Gelb, Alan H.

Services in Asia and the Pacific selected papers.

Trade in banking services in ASEAN countries door Lamberte, Mario B.

Financial services, financial centers public policy and the competition for markets, firms, and jobs

Service management and marketing managing the moments of truth in service competition door Gronroos, Christian

Service provision in the towns and cities of Northern Mindanao towards a planning framework door Costello, Michael A., Costello, Marilou Palabrica, Ravanera, Zenaida

Service provision in the towns and cities of Northern Mindanao towards a planning framework door Costello, Michael A., Costello, Marilou Palabrica, Ravanera, Zenaida

Trade in services sectoral issues.

International trade in financial services. door Sagari, Silvia B.

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