Are we ready to liberalize our services industry?. IN Business options [column] by Cabello, Napoleon T.

Managing services using technology to create value by Davis, Mark M. 1944-

Total global strategy II updated for the internet and service era by Yip, George S.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Managing services using technology to create value by Davis, Mark M.

Managing professional services by DeLong, Thomas

Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions by George, Michael L. 1947-

Services marketing and management by Gilmore, Audrey

Table of contents only

Financial institutions management a risk management approach by Saunders, Anthony

Services marketing text and cases by Baron, Steve