Search Results - "Service industries Quality control."

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  1. 1

    Total quality service how organizations use it to create a competitive advantage by Brown, Stanley A. 1946-

    Published 1992
    Book


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  2. 2

    The service trainer handbook managing service businesses in the 1990's by Denton, D. Keith

    Published 1992
    Book


    Cover Image
  3. 3

    Delivering quality service balancing customer perceptions and expectations by Zeithaml, Valarie A.

    Published 1990
    Book


    Cover Image
  4. 4

    Deming's 14 points applied to services by Rosander, Arlyn C.

    Published 1991
    Book


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  5. 5

    Guide to TQM in service industries

    Published 1996
    Book


    Cover Image
  6. 6

    Empowerment HR strategies for service excellence by Lashley, Conrad

    Published 2001
    Book


    Cover Image
  7. 7

    Design and management of service processes keeping customers for life by Ramaswamy, Rohit 1960-

    Published 1996
    Book


    Cover Image
  8. 8

    A proposed model for customer satisfaction and service quality measurement in the car industry by Gregorio, Rizalito

    Published 2000
    Book


    Cover Image
  9. 9

    Quality of service making it really work by Edvardsson, Bo 1952-

    Published 1994
    Book


    Cover Image
  10. 10

    Quality of service making it really work by Edvardsson, Bo 1952-

    Published 1994
    Book


    Cover Image

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