Design for six sigma for service by Yang, Kai

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Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions by George, Michael L. 1947-

Empowerment HR strategies for service excellence by Lashley, Conrad

A proposed model for customer satisfaction and service quality measurement in the car industry by Gregorio, Rizalito

The complete guide to preparing and implementing service level agreements by Pantry, Sheila

Guide to TQM in service industries

Design and management of service processes keeping customers for life by Ramaswamy, Rohit 1960-

Managing service quality

Quality of service making it really work by Edvardsson, Bo 1952-

Quality of service making it really work by Edvardsson, Bo 1952-