Design for six sigma for service por Yang, Kai

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Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions por George, Michael L. 1947-

Empowerment HR strategies for service excellence por Lashley, Conrad

A proposed model for customer satisfaction and service quality measurement in the car industry por Gregorio, Rizalito

The complete guide to preparing and implementing service level agreements por Pantry, Sheila

Guide to TQM in service industries

Design and management of service processes keeping customers for life por Ramaswamy, Rohit 1960-

Managing service quality

Quality of service making it really work por Edvardsson, Bo 1952-

Quality of service making it really work por Edvardsson, Bo 1952-