Showing 11 - 17 results of 17 for search '"Service industries Quality control"', query time: 0.03s Refine Results
  1. 11

    Managing for quality in the financial services industry by Ansell, Anthony E.

    Published 1993
    Book

    Managing for quality in the financial services industry
  2. 12

    Total quality service how organizations use it to create a competitive advantage by Brown, Stanley A. 1946-

    Published 1992
    Book

    Total quality service how organizations use it to create a competitive advantage
  3. 13

    The service trainer handbook managing service businesses in the 1990's by Denton, D. Keith

    Published 1992
    Book

    The service trainer handbook managing service businesses in the 1990's
  4. 14

    Deming's 14 points applied to services by Rosander, Arlyn C.

    Published 1991
    Book

    Deming's 14 points applied to services
  5. 15

    Principles of quality costs principles, implementation, and use by Campanella, Jack 1934-

    Published 1990
    Book

    Principles of quality costs principles, implementation, and use
  6. 16

    Delivering quality service balancing customer perceptions and expectations by Zeithaml, Valarie A.

    Published 1990
    Book

    Delivering quality service balancing customer perceptions and expectations
  7. 17

    Quality service how America's top companies are competing in the customer-service revolution - and how you can too by Denton, D. Keith

    Published 1989
    Book

    Quality service how America's top companies are competing in the customer-service revolution - and how you can too

Search Tools: