Restructuring in the service industries management reform and workplace relations in the UK service sector by Poynter, Gavin

Commercial bank management. by Rose, Peter S.

Manufacturing & service operations management M&SOM.

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Plant and service tours in operations management by Schmenner, Roger W. 1947-

Research methods in service industry management by Johns, Nick, Lee-Ross, Darren

Cases in total quality management manufacturing and services by Heizer, Jay H.

Service management operations, strategy, and information technology by Fitzsimmons, James A.

Quality a critical introduction / John Beckford by Beckford, John

Service management operations, strategy, and information technology by Fitzsimmons, James A.

Research methods in service industry management by Johns, Nick