Design for six sigma for service by Yang, Kai

Available for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access
Also available remotely for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access thru EZproxy

Service management operations, strategy, and information technology by Fitzsimmons, James A.

Service management operations, strategy, and information technology by Fitzsimmons, James A

Services, marketing and management by Gilmore, Audrey

Managing professional services by DeLong, Thomas

Services marketing and management by Gilmore, Audrey

Table of contents only

Financial institutions management a risk management approach by Saunders, Anthony

Financial institutions management a risk management approach by Saunders, Anthony 1949-

Empowerment HR strategies for service excellence by Lashley, Conrad

Service management operations, strategy, and information technology by Fitzsimmons, James A.