Quality a critical introduction by Beckford, John 1958-

Services marketing era of engagement by Garcia, Leonardo R. Jr, Soriano, Enrique M.

Serviceology for designing the future selected and edited papers of the 2nd International Conference on Serviceology

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What great service leaders know and do creating breakthroughs in service firms by Heskett, James L.

Enterprise compliance risk management an essential toolkit for banks and financial services by Ramakrishna, Saloni P., author

Financial markets operations management by Dickinson, Keith

Financial market operations management by Dickinson, Keith

The service innovation handbook action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities by Kimbell, Lucy

Services marketing an interactive approach by Fisk, Raymond P., Grove, Stephen J. (Stephen John) 1950-, John, Joby 1957-

Service management operations, strategy, information technology by Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev