Quality a critical introduction de réir Beckford, John 1958-

Services marketing era of engagement de réir Garcia, Leonardo R. Jr, Soriano, Enrique M.

Serviceology for designing the future selected and edited papers of the 2nd International Conference on Serviceology

Available for University of the Philippines System via SpringerLink. Click here to access
Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy

What great service leaders know and do creating breakthroughs in service firms de réir Heskett, James L.

Enterprise compliance risk management an essential toolkit for banks and financial services de réir Ramakrishna, Saloni P., author

Financial markets operations management de réir Dickinson, Keith

Financial market operations management de réir Dickinson, Keith

The service innovation handbook action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities de réir Kimbell, Lucy

Services marketing an interactive approach de réir Fisk, Raymond P., Grove, Stephen J. (Stephen John) 1950-, John, Joby 1957-

Service management operations, strategy, information technology de réir Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev