ISO 9000 a workbook for service firms in developing countries.

Research methods in service industry management od Johns, Nick

Job seekers guide to wall street recruiters od Hunt, Christopher W.

Cases in total quality management manufacturing and services od Heizer, Jay H.

Regulating financial markets a critique and some proposals od Benston, George J.

Brookings-Wharton papers on financial services 1998-

Opening networks to competition the regulation and pricing of access

Financial regulation why, how and where nown

Technological upgrading of service institutions lessons from Asia od Nielsen, Tue Kell

Internationalization of financial services in Asia od Claessens, Stijn

Download full text here