Households’ access to financial services some evidence from survey data by Llanto, Gilberto M.

Managing professional service delivery 9 rules for success by Mundt, Barry M., Smith, Francis J., Egan, Stephan D. Jr

Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access thru EZproxy

The service innovation handbook action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities by Kimbell, Lucy

Sustaining the competitiveness of Philippine services by Serafica, Ramonette B.

Research on the knowledge management initiatives and the role of technology in the Philippine Financial Services Sector (A Case Study on Manila-Based Firms) by Aguilar, Jessielyn

Taxation and regulation of the financial sector

Services marketing an interactive approach by Fisk, Raymond P., Grove, Stephen J. (Stephen John) 1950-, John, Joby 1957-

Service management operations, strategy, information technology by Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanjeev

Financial institutions management a risk management approach by Saunders, Anthony 1949-, Cornett, Marcia Millon

Service thinking the seven principles to discover innovative opportunities by Hastings, Hunter, Saperstein, Jeff